Focused training in key individual skills

Art of the Handshake

Networking is now seen as an essential skill for business professionals.

How do some people just walk into a room and build instant rapport with complete strangers or break into conversations so easily?  And, how do they manage to create contacts they can draw on for information and referrals?

This workshop teaches the theory, strategies, tactics and techniques.  It then goes on to ensure that delegates are able to put them into practice.

Understanding People

How do some people just seem to understand others and find ways to work well together?  Why do some people seem to create circumstances where differences in personalities turn into arguments and resentment?

Getting individuals to work well together in a team or group is often the difference between success and failure.  That includes motivation and reward.

Understanding the differences in how people think and behave and increasing the flexibility of management or working styles enables productive interaction.

Time For Success

Did you know that procrastination is actually a success strategy?  And did you know that you can change your perception of time to improve performance?

Delegates learn how to get more done in the same amount of time and to feel good while doing it.  It also shows why people put off some tasks they know they 'should' be doing and shows them how to organise themselves better to create easier results.

This training is much more than how to fill in a diary!

Stress Busting

What is stress and what causes it?  Why do people react in totally different ways?  And what are the three simple steps to deal with it?

Stress is now the biggest cause of workplace sickness in the UK.  The effect on productivity and profitability is enormous so this workshop looks at what can be done to both minimise and prevent it in the workplace.

This workshop can be used in conjunction with the Productive Stress workshop which is aimed at managers.

Negotiation & Conflict Resolution

What is positional and non-positional negotiation?  Why do some people always end up arguing when others always seem to find a solution?  And what does it take to be able to smooth troubled waters in an instant?

There are always differences of opinion in business and they can occur between or amongst individuals, teams, departments and companies.

This programme explores the principles, strategies and techniques of resolving conflict, building productive relationships, constructing agreement and concluding deals.

Enjoying Change

What makes people fear change?  Why do many change programmes fail?

The misunderstanding and feelings of loss of control that arise around change can cause enormous stress to individuals and thus impact the business.

Addressing the crucial emotional needs of your staff ensures that the investment in creating and managing change are not wasted.  This workshop lets your staff understand that how they deal with change is within their control.

Communication & Influencing Skills

The meaning of communication is the response it gets, so how do you elicit the right response?  Words are only 7% of communication, so how do you engage?

This workshop builds on the theory and practice of rapport and representational systems.

The Feedback Process - delegates also learn a highly effective method to embed feedback making it significantly more effective.

Powerful Presenting

What is it that puts public speaking near the top of the fear list in the UK?

The mechanics of presenting are well known and straightforward to teach but it is managing the human aspects of it, such as rapport, state, group dynamics and motivation, that make the difference.

Vitally it also teaches the delegate the purpose of fear and how to make presenting a fun and enjoyable experience.  Some people are naturally good communicators, others are not, but all can be taught to improve.

Creating Loyal Customers

Most individuals forget how much power they have to enhance or damage a company's reputation.  Companies also forget that delivering great service needs constant attention and investment.

Create positive impact by engaging with customers effectively.  Gain enjoyment from a job done to the highest standard you can achieve.

Business is won and lost by the actions of a single person.

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